Because your subscription is managed through Samsung Pay, it does not allow outside vendors like us access to your account, which would allow us to locate your subscription to cancel for security reasons. They require that the user cancel directly on their account.  (Similar to Apple and Google Play subscriptions)

To cancel Samsung Pay subscriptions, you can either go to the Samsung Checkout website (samsungcheckout.com) or navigate to the Galaxy Store on your Samsung device, then find and unsubscribe from the subscription. 


Log in to the same account used to purchase the subscription, locate The Fitness App, and cancel. 


Here's a more detailed breakdown:


1. Via Samsung Checkout Website:

  • Go to the website: Visit samsungcheckout.com. 
  • Sign in: Log in with your Samsung account. 
  • Navigate to Subscriptions: Go to the "Purchase History" menu and select the "Subscriptions" tab. 
  • Find and Unsubscribe: Locate the subscription you wish to cancel and select "Unsubscribe".


2. Via Galaxy Store:

  • Open Galaxy Store: Open the Galaxy Store app on your Samsung device.
  • Access Menu: Tap the "Menu" icon (usually three horizontal lines) from the main screen.
  • Go to Subscriptions: Tap on "Subscriptions" in the Galaxy Store menu.
  • Select and Unsubscribe: Choose the app/service with the subscription you want to cancel, then tap "Unsubscribe." 

For further assistance, reach out to Samsung Pay customer service.  You can reach out through various channels, including phone at 1-800-SAMSUNG (726-7864), online chat, or by visiting the Samsung Support website. 


Here's a few ways to get in touch with Samsung Pay customer service:


  • Phone: Dial 1-800-SAMSUNG (726-7864) to speak with a Samsung Care Pro. 
  • Online Chat: Visit the Samsung Support website and initiate a chat session. 
  • Email: You can send an email inquiry by going to the Samsung Support website and clicking on "Contact Us". 
  • Samsung Support Website: Explore the Samsung Support website for troubleshooting, FAQs, and other resources. 
  • Samsung Care+: If you have Samsung Care+, you can utilize their 24/7 expert support or file a claim. 
  • Samsung Wallet: Note that Samsung Pay is now part of Samsung Wallet, which offers additional features like digital home and car keys. 
  • Samsung Pay Cash: If you have Samsung Pay Cash, you can reach customer service via phone at 1-800-270-4169 or email at customerservice@samsungpaycash.com. 

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